Privacy & Security

NOTICE: These Terms and Conditions of Use are legally binding. It is your responsibility to read these Terms and Conditions of Use carefully prior to purchase, use or access of any of our products. If you do not agree with any of our Terms, please email us at info@bonehornmaterials.com and we will make reasonable efforts to remove your information.

Payment

We accept payment by PayPal, Bank Transfer, Visa, Visa Delta, Master Card and Switch. Your account will be debited upon placing your order.

Delivery

We aim to hold most items in stock and to dispatch within 15 working days. Should an item not be available for dispatch in this time we will contact you to let you know when we will be able to send your order. Delivery will usually be between Monday and Friday.

Prices

All prices are effective from January 2019 and are shown in US Dollar and include shipping cost. We reserve the right to make changes, including change in price, content, description, terms, etc. at any time without notice.

Colors, Specifications & Dimensions

All our products are handmade from natural materials, as with all natural materials colors vary greatly. The items you receive will differ in color from the product photographed (except bone products). Some products do provide a color choice option, in this case we will aim to provide a match as close as possible to your choice but reserve the right to substitute the nearest match. Should you have a specific color requirement and the color choice option is not available please contact us when placing your order. Sizes given are for reference only, as each piece is handmade, dimensions will vary slightly.

Data Privacy

R M Exports collects certain personal and non-personal information about you when you visit our site in order to fulfill your requests and improve the sites function:

Non-Personal Information

Navigational information – this allows us to understand how our website is being used and helps us recognize and improve the quality of the features and services we provide.

Browser, domain and service provider information etc. – this allows certain personalization features on our website to function and provides us with information on the general use of our site.

Personal Information

The personal information we collect from you may include your name, address, telephone number, e-mail address and credit/debit card information. We will only use the personal information, provided by you, for the purpose for which it was supplied, for example:

To respond to your enquirers

To handle orders, process payments and deliver items

To maintain and update our records

To comply with legal requirements regarding the detection and prevention of fraud and other illegal activities

To provide you with information regarding new products, special offers and promotions, with your consent.

Third Parties

R M Exports will never rent or sell the information provided by you to third parties. We do however use third parties to provide services such as delivering packages, processing credit card payments and servicing the website content. These third parties will have access to only the necessary information in order to perform their service and may not use it for any other purpose.

Data Security

R M Exports takes data security very seriously and employs various security measures to prevent unauthorized access to the data we hold.  Firewall software – this protects confidential data stored on the company computers and prevents unauthorized access via the Internet.  Access Level Password Protection – this allows only authorized users of the company computers to access only the personal information they require to fulfill their roles.  Web Site Security – the site is hosted in a secure environment with limited access allowed to authorize personnel only.  Customer passwords are saved in a one-way encrypted format.  The site uses encrypted data to integrate with our Payment Gateway Sage Pay.  Encryption software – credit card details are collected using Sage Pay (formerly known as Proxy).  Sage Pay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved.  Sage Pay collect card details via a 128-bit SSL secured payment page.  (The minimum requirement is 40-bit).  Please note e-mail correspondence is not secure and you should never send sensitive information such as passwords or credit card details in this way.