Shipping
All products are listed to have free shipping, this only includes all over the world addresses. International shipment is possible, but requires contacting us for a quote. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
Customer satisfaction is extremely important to us. If you are unhappy with your purchase for any reason, we will gladly accept a return or exchange within 30 days of delivery. Unfortunately, we cannot accept a return or exchange on all types of combs, Natural Japa Malas & Natural Bracelet and custom-made products. Customers are responsible for shipping costs on any returns or exchanges. All returns are subject to a non-restocking fee.
To initiate a return, please contact us to receive a return authorization. We then ask that a copy of the RA is shipped with the returned merchandise to:
R M EXPORTS – Returns
E-10/493A, Nehru Vihar
Delhi 110094, INDIA
Tel: +91 8505845317
Cancellation Policy
In addition to the above you also have the right to cancel your order within 12 hours after placed order. You must send a written cancellation notice either by email. No Cancellation will be accept after 12 hours of order placed. No refund will be available after 12 hours of order placed.
International Shipping
International orders are sent by FedEx and DHL. Available shipping options to your provided address will be quoted during the checkout process.
Applicable duties and taxes are additional to the amount being charged for the items and shipping, and will be billed directly to you by FedEx or the Post when the order passes through customs in your respective country.
Due to the technical and complex nature of our inventory we are not aware nor can we be held responsible for import restrictions to each and every country around the world. Please check with your local government to make sure the products you are ordering can be legally imported into your country. Many times animal based products, natural hair brushes, and other items have import restrictions, but these restrictions vary to every country around the world.
Damages & Claims
We are not responsible for damages in transit although every effort is made to pack your order securely. Any visible damage to package should be noted, and photographed when possible, when the package is signed for with the carrier. Notify the carrier of any concealed damage, request an inspection report and advise us. Shortages or discrepancies must be brought to our attention within 72 hours of receipt of goods.